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Shipping

The customer must specify an address where someone can pick up the order. If orders are returned by an incomplete/unknown recipient or incorrect address, BY BOHCHA is not responsible for reshipment. In order for the order to be sent again, the customer must contact BY BOHCHA and pay the shipping fee.

BY BOHCHA all products ordered will be sent to the address specified by the customer, but exceptionally there may be cases where the product is not available after the order has been placed. In these cases, the Customer will be informed by e-mail or telephone to cancel the order and issue the relevant payment refund.

Once the order reaches your country, the order may be subject to local import duties and taxes. BY BOHCHA has no control over these charges and cannot predict what they will be (all additional taxes, duties and customs duties are not our responsibility). BY BOHCHA reserves the right not to refund if the customer objects to the payment of these amounts.